Tackling your debts

Do you feel dread every time the post comes through the door?

Posted 03 March 2015

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New research has revealed that nearly half of people don’t open their post.

When struggling with growing debt, it can be easy to bury your head in the sand and disengage with the information that you receive from your bank or lender. But just how many people avoid opening the letters that they get in the post?


New research* conducted on our behalf has found that nearly half of people don’t open all of their post. Of those, 1 in 7 avoid opening them because they believe that the letters will contain bad news, while 1 in 6 say that they would rather not know how much money they owe.

Avoiding the problem

When dealing with debt and struggling to keep up with repayments, it’s important to know the extent of what you owe and who to. Not opening the letters that you receive through the post will only leave you in the dark for longer. And the letters may also contain other vital information … perhaps about impending legal action, or if bailiffs or debt collectors are going to visit your home.


If the reason why you have left these letters unopened is because you’re worried that they will contain bad news or that you will owe more money than you think, it’s better to face this now and know what you’re dealing with, then let your mind run wild with all of the possibilities.

The first step to taking back control of your debts is to start opening the letters that you’ve been ignoring. When sorting through them, write down exactly how much you owe and who to, and try to separate the debts into priority and non-priority piles. If you feel anxiety or stress over the amount of money that you owe, ask someone that you know and trust to help you with this task.

Seeking help

The next step after taking stock of what you owe, is to start thinking about tackling the problem. Of course, you can speak to your lenders directly, but if you’re struggling to do this on your own, then there are people who can help.


One of our expert advisors will be able to listen to your situation and talk you through the different debt solution options, some of which charge a fee. Talking to someone about your situation could be just what you need to finally start to get your finances back under control.


*OnePoll questioned a nationally representative sample of 2,000 adults aged 18 and over between 20th January and 27th January 2015, of whom 635 were in Scotland.

by Emily Bancroft

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