How we could help you
Our advice begins with the very first phone call. Often people come to us because
they are worried about their debt and need a bit of help to get back in control
of the situation.
- We don't judge
- Everything you tell us is completely confidential
- We're here to help you sort out your debt
We'll start by asking you how much debt you're in, who you owe the money to and
how much you're spending every month. Once we've established your income and expenditure,
we'll be able to tell you whether a debt management plan could work or if there
are any other more suitable options available to you.
If you are struggling with your debt, come to us for help. We can tell you about
the options available to you - and you are under no obligation to take
What is debt management?
Debt management is a repayment plan for people who can't afford their unsecured
debts anymore, but could afford them if they spread the repayments over a longer
period. So debt management means it takes them longer to repay their debts, but
they should be able to afford each payment.
It could help you to repay credit cards, overdrafts, or loans in your own time.
Your payments are designed to be affordable, so you can still budget for essentials.
Lenders don't have to let you lower your repayments, and some people don't want
to negotiate with lenders direct, so they come to us for help with negotiating with
them. We would ask your lenders to accept lower repayments, giving you more time
to pay off your debts.
Repaying debt over a longer period of time could increase the interest you repay overall. We do ask
lenders to freeze the interest and charges on debts, but they don't have to.
A payment plan like this is only the best option if you can't afford your original
payments. Plus, you'll need a regular income and you'll need to
commit to every repayment for your plan to succeed.
Lowering your repayments will damage your credit rating for six years. Although
future lenders would be able to see whether you made your repayments after you lowered
them, you may struggle to get credit during this time.
What do we do?
We have an excellent reputation for being fair to lenders and borrowers and helping
people to reach realistic agreements with their lenders.
We start with your personal budget and calculate what you can realistically afford
If debt management could help, we'll create a repayment plan for you. We approach your
lenders to negotiate for lower payments. We would also ask your lenders to
freeze interest and charges on your debts - although lenders are under no obligation to do this.
We will handle all your correspondence from your lenders and deal directly with them, so you
don’t have to. All you have to do is make sure you send any letters you may receive to us - and
if they call you, ask them to call us instead.
While you're on a debt management plan, we handle and distribute all payments to
your unsecured lenders. You make one monthly payment to us and we distribute your
payments for you. You only have to worry about that one monthly payment - we handle
Your plan would be reviewed regularly, to make sure it was still affordable and
see if your circumstances have changed. You can request a review at any time. If
you wanted to increase your payments, we could negotiate that with your lenders
for you. If your circumstances changed and the plan was no longer affordable, we
could tell you about other options that could be available too.
We have a team who can help if you've fallen into arrears with debts inside your
Plan, or other debts, like your mortgage, or utilities, or Council Tax. They can
advise you on what to do if you are threatened with bailiff action, or you are concerned
about legal action from your lenders.
If you're struggling to repay your unsecured debts, why not speak to one of our
advisers and see how we could help?
Working out our score
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